Frequently Asked Questions

Call Us Today

+254 706 700 070
+254 705 543 650

What is Onsite Internet

Onsite Internet is a service that allows you to have fast, reliable, and unlimited internet access from the comfort of your home
or business. Once registered you will be given a Wi-Fi router that will enable you to have wireless and LAN internet access.

What Do I Need To Access The Service?

You will need a Wi-Fi username and password to connect your device to Onsite Wi-Fi.

How Do I Get Connected To Onsite Internet at Home?

You must be living within any of the Onsite Internet Wi-Fi or Fiber Zones.

Please get in touch with our support representatives for more details.

As part of the installation process, we will provide you with a Wi-Fi router that will enable you to
access the Wi-Fi network within your home. We will set up the preferred Wi-Fi network and configure your username and
password which you require to access the service.

What's the difference between shared and shared internet?

dedicated internet connection is a fixed-bandwidth connection between two points which is available 24/7 for sole use of the owner while shared internet access provides bandwidth up to a specified level, and bandwidth is shared among all subscribers.

What Speeds Are Available For High Speed Internet?

It depends on where you live, but download speeds range anywhere from 2 Mbps to 100 Mbps.

How Do I Pay For The Service?

Use M-PESA PAYBILL no. and key in your Onsite Internet account number under the account number section.

How Do I Get Assistance?

For assistance, please call/ text/ WhatsApp customer care number +254 706 700 070 / +254 705 543 650.

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