Troubleshooting

Your internet connection is poor or not working at all? Have a look at the troubleshooting steps below.

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Am Presented With A Login Page When I Connect To My Home Wi-Fi Network

Confirm that your internet subscription is active.

My Wi-Fi Internet Is Not Working

Confirm that all cables attached to the router are properly connected and that the devices are on.

My Internet Connection Is Slow

Depending on your internet package, the more users use the Wi-Fi network at the same time, the slower the internet speed. If you intend to have multiple users, we recommend that you subscribe to a higher internet package.

If the internet connection is still slow, reboot (power on and off) the network devices.

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